Returns & Exchanges
What if my items damaged or I received the wrong item?
If your sunglasses got damages during shipping or you received a wrong item, please email us with your name, phone number, order number. We will start a return process and send you a prepaid label for product return.The replacement will send to you as soon as possible.
What is your return policy?
For any reason you are not completely satisfied after receiving our sunglasses, you may return them in the original conditions within 30 days from the date of purchase and we will gladly provide a refund. Please notify us vis email before you ship the product. You will have a full refund around 7 business days after we receive the product. Customers are responsible for the shipping cost.
What is your exchange policy?
For some reasons you would like to exchange to other products, please send us a email before shipping them back. Customers are responsible for shipping cost for return products. We provide a free ship for exchange.
Security & Privacy
Is it safe to use credit card on your website?
We are understanding that there is not method of internet transmission is 100% at this time.Our payment service use socket layer technology from shopify platform that strictly follow all PCI-DSS requirements.
Do I need to log in to order?
You dont have to. From our website you can order sunglasses without signing in.
Do you share or sell my personal data to others?
No, we do not share or sell you personal information as address, phone number.
Can I place an order by phone?
No, at this time we accept order through our website only.
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover, and Paypal.
Do you charge sales tax?
By law, at this time we charge sale tax for California customers.
Can I purchase directly from your store?
No, at this time we sell sunglasses via internet only.
Can I edit my order?
You are not able to edit or make a change from our website. However, as long as your product has not been shipped yet, you may make a change or cancel your order by email or call us at 619-431-2855.
Shipping & Delivery
How much the shipping cost?
We offer free shipping for US customers by USPS first class package with tracking available.
Do you ship internationally?
At this time we do not ship internationally since it's expensive compared to our product value.
How long does it take to process my order?
Your order will be processed and shipped within 12 hours after you place an order. Orders placed on Saturday and Sunday will be shipped on next Monday.
How do I check the status of my order?
Your tracking number will be sent by email after your order has been processed. You may check your status via USPS website.
Do your sunglasses have UV protection?
Our cheap sunglasses have full UV protection and meet the CE standard.
Do you provide the discount CODE?
Yes, just sign up for exclusive offer, you will receive a discount code in near future.
You also find our discount code at https://www.wethrift.com/vansunglass